Description based on the Specified Commercial Transactions Act

Distributor : RBI Co., Ltd. "HISPLINTER"

Representative : Sei Itagaki

Address : 5-10-21 Kamiyoga, Setagaya-ku, Tokyo 158-0098

Phone number : 08043281034

Email address : hi.splinter.official@gmail.com

Sales price : The price including tax is displayed on each product page.

Required fees other than the product price: Shipping fee is a flat rate of 500 yen nationwide. However, shipping is free for orders over 20,000 yen (tax included).

Payment method and payment period:

[Payment methods] Credit card, bank transfer, PayPay, Merpay, d-payment, au PAY, Rakuten Pay, Paidy, Naver Pay, Bancontact, BLIK, Multibanco, Alipay, AlipayHK, Dragonpay, GrabPay

[Payment period] - Credit card, Paidy, and various online payments: The debit date determined by each payment service provider - Bank transfer: Within 7 days of placing your order Product delivery period: Once your order is confirmed, it will usually be shipped within 2 to 7 business days Product delivery method: We will deliver the product via a delivery company designated by our store.

Regarding returns, defective products, and cancellations: [Returns, exchanges, and cancellations due to customer reasons] As a general rule, we do not accept returns, exchanges, or cancellations after an order has been confirmed if the product is not defective (due to customer reasons, e.g., different product image, wrong size, etc.). Please be aware of this in advance.

[Returns and exchanges due to defective products, incorrect delivery, etc.] We take every precaution to ensure the quality of our products, but if the product you receive is dirty or damaged, or if the product you received is different from the one you ordered, please contact us within 5 days of receiving the product. After confirming, we will promptly exchange the product or refund (if the product is out of stock). In this case, we will cover all return shipping costs.

[Regarding refunds] After we have confirmed your purchase, we will usually complete the refund process within 7 business days. However, depending on the processing time of your credit card company or bank, it may take a few more days or up to a month for the refund to actually be reflected.